Delivery & Returns
COVID-19 UPDATE: We are closely following official regulations to ensure we are prioritising the well-being of both our staff and customers. This means we are operating with smaller teams and shorter shifts. As a result UK and Ireland orders could take 5 – 15 working days to be delivered and International orders may take longer (15 – 30). Please rest assured your order will still be delivered to you as quickly and as safely as possible. We appreciate your patience in these difficult times.
As the situation is complex and constantly developing, our delivery times may also change and we will endeavour to do our best to keep the information on our site up to date. Rest assured that we are following the situation closely and if anything changes we will let you know.
Please feel free to reach out to us if you have concerns about any order in transit.
ORDERING FOR CUSTOMERS OUTSIDE OF THE UK
Depending on the value of your order, your Polished London package may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of Polished London’s control and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
At Polished London we are happy for you to return your items but it must be within our returns policy below.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please email firstname.lastname@example.org to discuss with the customer service team.
There are certain situations where only partial refunds are granted (if applicable):
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery
Please note: You the customer will be responsible for paying for your own postage costs for returning your item, recorded delivery is the preferred method. Postage costs are non-refundable.
Our policy lasts 30 days. If 30 days have expired since your purchase, unfortunately we can’t offer you a refund or exchange.