FAQs

WHY CHOOSE POLISHED LONDON?

Since our launch in 2015, Polished London has taken the world of at-home teeth whitening and oral cosmetics by storm! Based in the UK, our multi award-winning vegan and cruelty-free range of luxury whitening and oral care products are sold across the world. 


Today our revolutionary whitening formula uses advanced ingredients such as PAP technology, the most advanced non-peroxide and clinically proven ingredient available in the dentistry market. It has been specifically designed to remove both surface and internal stains to give longer lasting results without causing harm or sensitivity to the teeth.


In addition to utilising the most advanced home whitening technology, Debbie and her team have ensured that every single one of Polished London’s teeth whitening and oral care products are lovingly cruelty free and vegan friendly.

WHAT PRODUCT IS BEST FOR TEETH WHITENING?

We recommend using a whitening toothpaste or powder to brush the teeth to clean them and remove the stains followed by a whitening treatment which would be either the strips or the led whitening system. Both the whitening treatments contain the active whitening ingredient PAP so it really depends on your personal choice of how to whiten. 

ARE YOUR PRODUCTS SAFE?

All Polished London products are 100% safe and trusted and recommended by dentists .

WHAT PRODUCTS CAN I USE IF I HAVE SENSITIVE TEETH?

We have something for everyone, including helping you with sensitivity. If you are wanting to treat this specifically we recommend the Whitening Paste and Mouth Cleanse as it's a gentle everyday teeth whitening duo, also our Aloewhite mouthwash helps to treat the teeth and gums by having a soothing effect. In addition, our innovative remineralizing pen - best described as 'dental botox!' - is a fantastic revitalising serum, designed to be used daily and containing key ingredients which are designed to help treat tooth sensitivity.   

HOW DOES THE POLISHED LONDON TEETH WHITENING KIT WORK?

The Polished London whitening system combines innovative LED Dual Light Technology with an enamel-safe, peroxide-free gel that has been specially developed and tested by UK dentists to provide an effective whitening and oral hygiene treatment. The LED lights inside the mouth piece are designed to accelerate the active ingredients inside our whitening gel, delivering effective whitening from the comfort of your home. Our unique LED system features two options, allowing you to switch between accelerated whitening (Blue mode) and the combined whitening, sterilising and odour reduction option (Blue & Red mode). 

WILL WHITENING MY TEETH CAUSE SENSITIVITY?

The short answer, no! Polished London’s teeth whitening collection has been specially formulated and tested by UK Dentists, using only the highest quality, enamel-safe ingredients, ensuring effective whitening results, with zero sensitivity. 

IS POLISHED LONDON SUITABLE FOR ALL AGES?

We recommend using the teeth whitening products for ages 16 years and over, consult your dentist if under this age. 

I'M PREGNANT OR BREASTFEEDING WHAT'S SUITABLE FOR ME?

We recommend using the Whitening Paste and Cleanse, Ultra White toothpaste, Charcoal mouthwash, Aloewhite mouthwash and the Remineralising pen.  

CAN I USE THE WHITENING KIT OR STRIPS IF I HAVE VENEERS OR CROWNS?

Only natural tooth enamel can be whitened with any teeth whitening products. Existing veneers or crowns are usually colour-matched to your existing teeth and are made of porcelain, therefore, can’t be whitened with teeth whitening products.

WHAT IS PAP AND IS IT SAFE FOR TEETH?

PAP is the active whitening ingredient found in our Teeth whitening strips and Whitening gel, also known as phthalimido-peroxy-hexanoic acid, its a non-toxic, hydrogen peroxide-free whitening agent, proven to whiten teeth. PAP also has anti-plaque and long lasting antibacterial benefits. PAP works by creating a layer over the teeth called PVP which is an ingredient that helps to prevent stains forming on the teeth, breaking down the stains and whitening the teeth gently and effectively. 

DOES YOUR PRODUCTS CONTAIN HYDROGEN PEROXIDE? 

No, Polished London doesn't use any Peroxide. The reason why we don't is because Peroxide can cause significant damage to the enamel of teeth if used too often or in too-high concentrations. The side effects of using hydrogen peroxide for whitening include inflammation of the gums long lasting tooth sensitivity and enamel thinning. 

DO POLISHED LONDON PRODUCTS CONTAIN FLUORIDE?

YES! All of the Polished London products contain fluoride including our mouthwashes, toothpastes, toothpaste tablets and Remineralising pen. 

IS POLISHED LONDON VEGAN?

Yes absolutely, all of our products are 100% cruelty free and we never test on animals. We are proud to be a globally recognised brand by PeTa and certified as a PeTa-approved vegan and cruelty-free brand.

HOW DO I BECOME A STOCKIST?

We would love to hear from you, if you own a business get in touch with us! hello@polished-london.com

CAN I USE THE WHITENING TOOTHPASTE IN PLACE OF MY REGULAR DAILY TOOTHPASTE?

Absolutely! The unique blend of ingredients that go into our whitening paste have been specially formulated to boost oral health, promoting healthy teeth and gums, whilst preventing the build-up of stains and giving you an irresistibly white smile! 

CAN I USE THE WHITENING KIT IF I HAVE BRACES?

Using any teeth Whitening Kit with fixed braces can result in uneven whitening, so we recommend waiting until the braces are removed before using it. If you wear a retainer you may be able to use the Whitening Kit, but we recommend speaking with your dentist first. Whilst you might not be able to use the Polished London whitening kit or strips if you have fixed braces, you could still benefit from using our Whitening Powder, Toothpaste and Mouthwash products.

WILL I BE CHARGED CUSTOM CHARGES?

No additional duty charges will be requested on delivery by any couriers, the price on our website will be the final cost to you. 

HOW LONG IS UK SHIPPING?

Shipping typically takes 3-5 days within the UK 

DO YOU SHIP INTERNATIONALLY?

Yes! We offer worldwide shipping.

CAN I RETURN MY PRODUCT IF I'VE OPENED IT?

We only accept returns of products unused and unopened in the original condition. 

CAN I USE MULTIPLE DISCOUNT CODES ON THE SAME ORDER?

Only one discount code can be used per transaction.